Frequently Asked Questions

How do I become a customer?

Great to hear you are interested in our products! If you are ready to become a customer please fill in a new account form and submit this along with an opening order to activate your account.

Which payment methods do you accept?

Your first order will be on a proforma basis paid by credit card or cheque. Thereafter we will open a credit account (subject to completion of a new account form and acceptance of our terms & conditions). After the first order payment can be made by either BACS or cheque.

Do you supply members of the public?

Sorry, no! Creative Party are a strictly a trade only business-to-business supplier. Members of the public wanting to purchase our products should visit their local independent Party shop, Florist, or Card shop with details of the products they wish to purchase together with our web address www.creativepartyltd.com and the retailer should be able to order the product for you. Many retail websites also stock our products so you will without doubt find what you are looking for using an online search engine.

How do I order?

You can contact your local Field Sales Representative directly to place your order or you can place your order directly with the sales office either by email sales@creativepartyltd.com or by phone on +44 (0) 1202 590 222 or alternatively you can send us a fax on +44 (0) 1202 590 333. Remember to quote your customer account number, or if you are a new customer please submit your order along with a new account form.

Do your prices include VAT?

The prices in the catalogue exclude VAT. All prices are subject to VAT with exception of hand crafted sugar cake decorations, and edible wafer toppers which are VAT zero rated.

What is the minimum order value?

The minimum order value is £50. Orders between £50 and £175 will be subject to a handling fee of £10.

What is the carriage paid order value?

Orders to UK delivery addresses in excess of £175 net value are delivered free of charge. Export order terms vary, please contact the sales office for more information.

How quickly will my order be despatched?

For UK delivery addresses, if your order is received by 10.00am we will despatch your goods the same day. Orders received after 10.00am will be despatched the following day. Export order dispatch times can vary.

How soon will I receive my order?

Within the UK we operate a next day delivery service. Export order delivery times can vary. For up-to-date delivery times for your country please contact the sales office for more information.